FAQS

We offer a collection of videos that are exclusive to our premium users. Our premium plans include unlimited access to all areas of the platform including CPD certificates, resources, notes and presentations. For a full list of features visit our plans page here.

We take security very seriously, as well as having an SSL-certified website our payment gateway uses Stripe so there is no need for us to transfer or hold any of your financial information. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. For more information on how we use cookies please click here.

To start a subscription, head to our plans page to view the subscription packages available. Once you have chosen your plan you will need to pay by credit or debit card. Our group plans can also be paid for by invoice. We don’t currently accept PayPal.

For Media Group subscriptions typically qualify for expense reimbursement by your employer, but please check this with your finance team.

You can view your subscription package and print your invoices for Premium accounts by logging in and managing your plan here.

There are several ways to check this. Firstly, you can log into your account and look for your confirmed subscription under “Manage Plan”. You will also receive a confirmation email when you subscribe with your invoice details. You will also see the transaction on your bank statement appear as FMG Ltd.

You can download any of your invoices by logging in and managing your plan within your account area. Click on amend subscription to be taken through to Stripe's portal. Here, you can view your billing history.

Our subscription process is simple to ensure you get you up and running quickly. For GDPR purposes we advise you set up your own account.

You can download any of your invoices by logging in and managing your plan within your account area. Click on amend subscription to be taken through to Stripe's portal. Here, you can view your billing history.

Update your payment details, add, or remove cards by logging in and managing your plan within your account area. Click on amend subscription to be taken through to Stripe's portal. Here, you can update your billing information.

Once you have selected your premium plan you will be redirected to our Stripe customer payment page. On the left hand side under "Subtotal", click to enter your promotional code.

Promotional codes are case sensitive and shouldn’t include any spaces. Our promotional codes also have an expiry date so please check this or get in touch.

Continuing Professional Development (CPD) is the requirement to maintain and develop skills and competencies necessary to carry out professional and specific duties competently throughout a professional's working life. CPD requirements differ depending on your sector or associated body. Please check for your specific CPD requirements.

Each webinar displays the length of the video letting you know how many CPD hours are available.

Once you have completed the video, if you are a premium user your CPD certificate for that session will automatically appear in your Account area. We will add the learning objectives and outcomes to your certificate for you.

Once you have completed the video, if you are a premium user your CPD certificate for that session will automatically appear in your Account area. We will add the learning objectives and outcomes to your certificate for you.

CPD Certificates are available for our premium users. If you would like to access certificates for videos you have previously watched, please go to your account area and follow the instructions.

If the certificate won't open on your computer please ensure you have Adobe Acrobat Reader RC downloaded to your device. If you continue to have any issues, contact us.

CPD certificates are included in our Premium plan. Visit our plans page for more information on the benefits of having a Premium account.

CPD certificates are a confirmation that you have completed an educational piece of content that you can implement in your professional environment. Your certificate includes the title and content of the session that you have completed, alongside the intended learning outcomes. They are a helpful resource when reflecting upon your learning and tracking your learning objectives. With a Premium plan you will see certificates automatically save to your account area.

This will be because they have not been produced as a CPD video on For Legal. However, you might still be able to gain CPD on the video as part of your continuing competence. We would advise you clarify with your professional body.

On the log in screen please click “Forgot your password?” to reset this.

Please contact us to update your email address.

To request a transfer please contact us, an administration charge of £20+VAT will be applied.

If you are looking to upgrade your subscription to include CPD certificates, unlimited access to webinars and resources, you can do so under Manage Your Plan. You will also be able to amend your subscription.

If you have forgotten your password please click here to reset this. If you cannot remember the email address you registered with please contact us.

To log in please click here, or to log out please click on the My Account icon at the top right of your screen and select log out.

We offer flexible subscription plans, including the ability to access some webinars for free. Please visit our plans page for more information.

When you register your For Media Group account you will receive a confirmation to the email address you have registered with. If you cannot find this please contact us.

Within your account area you can Manage your Plan to cancel any of our subscriptions. By cancelling your subscription you will lose access to your tracked learning. Once you have confirmed your cancellation your subscription will end when your next billing cycle was due to start.

Fantastic! You can register your email address at the bottom of our website.

It’s simple, ensure you have signed up for an account, visit your account area and update your preferences to be notified of the latest updates in your area of practice and interest.

You can update your preferences to receive relevant information for you by visiting your account area. There is also an option to unsubscribe at the bottom of all our emails, if you are a subscriber you will continue to receive your transactional emails.

Visit our privacy policy for more information on how your data is used.

To ensure that our emails arrive and don’t go into your junk or bulk email folders, please add info@formediagroup.co.uk to your address book. You can also double-check your email address is correct in your account area.

To update any information that we hold about you, please visit your account area.

We welcome all kinds of feedback and would love to hear from you. All feedback should be sent to team@formediagroup.co.uk.

You can access all our content on any device and browser. If you are experiencing any quality issues during the playback we suggest checking your internet connection or running an internet speed test.

If you are still experiencing any issues please contact us.

With a premium account you have unlimited access to all areas of the platform, our free plans include a selection of webinars you can watch.

Simply select the video you would like to watch, this will expand the information. You will see the course descriptions and learning objectives underneath the video playback.

These levels are provided as a guide by our contributors and are based upon the expected level of experience within the relevant areas. For videos marked “beginner”, this broadly means that the viewer wouldn’t be expected to have any previous knowledge of the topic area. However, videos marked “intermediate” should be watched when a viewer has previous awareness of the subject matter, but not necessarily extensive experience and / or practical experience. Videos marked “advanced” are aimed at viewers having a sound, working knowledge of the topic area.

Any videos you have already started will appear on your personalised homepage under your "Continue Watching" playlist. You can also save your favourites to watch at a time to suit you. If you are a premium user, once you complete a video this will generate a CPD certificate which you can find in your account area.

We welcome all feedback and suggestions. Please email team@formediagroup.co.uk with your content ideas.

Yes you can always pick up where you left off. If you click on the heart button on a video, this will save it to your favourites for you to access at any time. Click to view your favourites.

At For Media Group we’re always looking for new experts, voices and ideas to add to the highly regarded FMG community. We never stop looking and researching content providers who will inform, inspire, surprise and delight. For more information on our content process, please visit the contributors page or email content@formediagroup.co.uk

No problem! Please email content@formediagroup.co.uk and we will arrange this with the contributor for you.

The downloads area below the video playback is accessible for our premium users. Please ensure you have Adobe Acrobat Reader RC downloaded to your device. If you continue to have any issues, please contact us.

Our premium plan allows unlimited access to the learning materials. There is no need to purchase these separately, simply choose premium upon sign up, or upgrade by managing your plan in your account area.

For Media Group has a stringent selection and monitoring process in place to ensure all content is delivered by experts to deliver a high-quality learning experience. All content recorded by For Media Group has been quality assured.

We would love to hear from you. For more information on our partnerships, please visit the partner page or email sales@formediagroup.co.uk and our team will book in a call with you.

Visit the partner page to find out more details about the company. Alternatively, send us an email at sales@formediagroup.co.uk.

Visit our Contact Us page for all the ways to get in touch.