FAQS

In addition to the free content on the site, we offer many webinars that can only be accessed as a Premium Subscriber, or when you have Purchased the webinar. Simply look for any webinars marked as "Premium" or with a price against them. As a Premium subscriber, you have unlimited access to all areas of the platform including all webinars, CPD certificates, resources, notes and presentations. For a full list of features visit our plans page here.

As a "Pay As You Go" user, you will be able to purchase Premium webinars as and when you need. You will have 30 days from the date of purchase to view the webinar as many times as you would like. and access the accompany resources, notes and presentations. Your CPD certificate will be available upon completion of the webinar.

All Premium Subscribers receive a 10% discount on any event tickets booked. This discount is automatically applied at the checkout.

Yes absolutely. As a Premium Subscriber you are able to purchase webinars and event tickets for others. Just look for the "Buy Extra" yellow box at the side of each webinar. Don't forget to assign your purchases in your Account Areaafter you have checked out.

When you have a Free Account, you are able to purchase webinars as you want, and as you need them. Or make purchases for others! You will have access to each purchased webinar for 30 days, and access to the accompanying resources and CPD certificate.

To start a subscription, head to our plans page to view the subscription packages available. Once you have chosen your plan you will need to pay by credit or debit card. If you would prefer to pay by invoice, please get in touch with info@formediagroup.co.uk.

For Media Group subscriptions typically qualify for expense reimbursement by your employer, but please check this with your finance team. You can view your subscription package and print your invoices for Premium accounts by logging in and managing your plan here.

Our subscription process is simple to ensure you get you up and running quickly. For GDPR purposes we advise you set up your own account. Once you are signed up to the account, you can purchase Webinars and Event Tickets for others. Just follow the instructions on screen. After you have made your selections and completed the checkout process, you just need to visit your Account Area to assign your purchases.

We do not offer refunds on Subscriptions, Webinars or Event Tickets. If you need to transfer an Event Ticket please get in touch with the team at info@formediagroup.co.uk.

All plans will automatically renew unless cancelled before the due date. The full amount will be deducted from the card details provided. You may cancel your subscription plan at any time with no penalties, your plan will end at the end of your billing period.

The ticket price includes 4 hours of CPD at the event, a printed note pack for you to use and keep, a sandwich lunch upon arrival and a tea & coffee break in the afternoon.

Of course! Once you select the event, you will have the option to select the number of tickets you want to purchase, then you can follow the instructions on screen. Once your payment has been processed, you will then be asked to assign the tickets to the delegates attending. This should be done in the "My Event Tickets" area of your Account. Each delegate will then receive an email with instructions on how to finalise their booking.

Of course! Once you select the event, you will have the option to select the number of tickets you want to purchase, then you can follow the instructions on screen. Once your payment has been processed, you will then be asked to assign the tickets to the delegates attending. This can be done in the "My Event Tickets" area of your account. Each delegate will then receive an email with instructions on how to finalise their booking.

Yes of course. Simply get in touch with info@formediagroup.co.uk to request an invoice. You will need to let us know which event you are booking and how many attendees you need to book.

In addition to the information on each Event listing, joining instructions and further information for your event will be sent out 7 days prior to the event, and on the morning of the event itself. These will be sent to the email address used for the booking.

All Premium Subscribers receive a 10% discount on any event tickets booked. This discount is automatically applied at the checkout.

Joining instructions and additional information for your event will be sent out 7 days prior to the event, and on the morning of the event itself. These will be sent to the email address used for the booking.

Please ensure all Special Requirements with regards to attending events, are updated prior to the event, in the"My Details" area of your Account.

Please ensure all Dietary Requirements are updated prior to the event, in the "My Details" area of your Account.

We do not offer refunds on Subscriptions, Webinars or Event Tickets. If you need to transfer an Event Ticket please get in touch with the team at info@formediagroup.co.uk.

If a colleague or team member has purchased a webinar or event ticket on your behalf, you will receive an automated email informing you, and asking you to complete your account details if necessary. You have 30 days from the date of purchase to view the webinar assigned to you.

Your comprehensive lecture note booklet will be available for you upon registration at the event venue. A digital copy of the lecture notes will also be available 2 weeks prior to the event. These will be available in the "My Event Tickets" area of your Account. View your event and these can be seen to the right hand side "Download Notes".

You can cancel your ticket and receive a full refund (minus any transaction fees) if it is within 14 days of booking your ticket and not within 30 days of the event.

If it is after 14 days of purchase (but still outside the event date by 4 weeks) you can transfer your event booking to another attendee for free, or to another event for a £10 admin fee.

Please email team@formediagroup.co.uk to request a cancellation.

If it is not within 30 days of the event happening, you can transfer your event booking to another attendee for free, or to another event for a £10 admin fee.

Please get in touch to request this.

We host our live webinars through Zoom, providing a seamless and interactive experience for attendees. You will receive a link to the webinar in advance of the event date.

Once you've purchased your ticket, we will contact you via the email you registered with on For Legal. This email will include a link to complete the registration process for the live webinar.

You must register the first name, last name, and email address of the person who will attend the live webinar. This information must be accurate because:

• Access to the live webinar will only be granted to the registered email.
• The CPD certificate will be sent to the email used for registration.

If the name or email address does not match our attendee list, they will be removed from the live webinar.

No. Your Zoom link is unique to you and will only work for one person. Sharing your link may result in someone else using it before you, causing you not to have access to the webinar, accompanying notes or CPD certificate.

Don’t worry, all attendees who have paid to access the webinar will receive the recording after the webinar has taken place. You will also have access to the notes, and once you have viewed the webinar you will receive your CPD Certificate.

Yes of course, you just need to pay to register for the webinar and as a Premium Subscriber, you will receive a 10% discount. This is automatically processed during check-out.

For further details and to book your ticket, please visit this page.

Should you have further questions please contact us on team@formediagroup.co.uk

If you are booked to attend a live webinar and cannot make it, you can either transfer your place to a colleague free of charge by sending an email to team@formediagroup.co.uk, or the recording will be sent to the email you used to register with once it is available.

We take security very seriously, as well as having an SSL-certified website our payment gateway uses Stripe so there is no need for us to transfer or hold any of your financial information. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. For more information on how we use cookies please click here.

There are several ways to check this. Firstly, you can log into your account and look for your confirmed subscription under “Manage Plan”. You will also receive a confirmation email when you subscribe with your invoice details. You will also see the transaction on your bank statement appear as FMG Ltd.

You can download any of your invoices by logging in and managing your plan within your account area. Click on amend subscription to be taken through to Stripe's portal. Here, you can view your billing history.

You can download any of your invoices by logging in and managing your plan within your account area. Click on amend subscription to be taken through to Stripe's portal. Here, you can view your billing history.

Update your payment details, add, or remove cards by logging in and managing your plan within your account area. Click on amend subscription to be taken through to Stripe's portal. Here, you can update your billing information.

When you visit your basket you will have the option to add a promotional code. If you are joining our premium plan, you will be redirected to our Stripe customer payment page where you can enter your promotional code under "Subtotal".

Promotional codes are case sensitive and shouldn’t include any spaces. Our promotional codes also have an expiry date so please check this or get in touch.

Continuing Professional Development (CPD) is the requirement to maintain and develop skills and competencies necessary to carry out professional and specific duties competently throughout a professional's working life. CPD requirements differ depending on your sector or associated body. Please check for your specific CPD requirements.

Each webinar displays the length of the video letting you know how many CPD hours are available.

Once you have completed the video, if you are a premium user your CPD certificate for that session will automatically appear in your Account area. We will add the learning objectives and outcomes to your certificate for you.

Once you have completed the video, if you are a premium user your CPD certificate for that session will automatically appear in your Account area. We will add the learning objectives and outcomes to your certificate for you.

CPD Certificates are available for our premium users. If you would like to access certificates for videos you have previously watched, please go to your account area and follow the instructions.

If the certificate won't open on your computer please ensure you have Adobe Acrobat Reader RC downloaded to your device. If you continue to have any issues, contact us.

CPD certificates are included in our Premium plan. Visit our plans page for more information on the benefits of having a Premium account.

CPD certificates are a confirmation that you have completed an educational piece of content that you can implement in your professional environment. Your certificate includes the title and content of the session that you have completed, alongside the intended learning outcomes. They are a helpful resource when reflecting upon your learning and tracking your learning objectives. With a Premium plan you will see certificates automatically save to your account area.

This will be because they have not been produced as a CPD video on For Legal. However, you might still be able to gain CPD on the video as part of your continuing competence. We would advise you clarify with your professional body.

On the log in screen please click “Forgot your password?” to reset this.

Please contact us to update your email address.

To request a transfer please contact us, an administration charge of £20+VAT will be applied.

If you are looking to upgrade your subscription to include CPD certificates, unlimited access to webinars and resources, you can do so under Manage Your Plan. You will also be able to amend your subscription.

If you have forgotten your password please click here to reset this. If you cannot remember the email address you registered with please contact us.

To log in please click here, or to log out please click on the My Account icon at the top right of your screen and select log out.

We offer flexible subscription plans, including the ability to access some webinars for free. Please visit our plans page for more information.

When you register your For Media Group account you will receive a confirmation to the email address you have registered with. If you cannot find this please contact us.

Within your account area you can Manage your Plan to cancel any of our subscriptions. By cancelling your subscription you will lose access to your tracked learning. Once you have confirmed your cancellation your subscription will end when your next billing cycle was due to start.

Fantastic! You can register your email address at the bottom of our website.

It’s simple, ensure you have signed up for an account, visit your account area and update your preferences to be notified of the latest updates in your area of practice and interest.

You can update your preferences to receive relevant information for you by visiting your account area. There is also an option to unsubscribe at the bottom of all our emails, if you are a subscriber you will continue to receive your transactional emails.

Visit our privacy policy for more information on how your data is used.

To ensure that our emails arrive and don’t go into your junk or bulk email folders, please add info@formediagroup.co.uk to your address book. You can also double-check your email address is correct in your account area.

To update any information that we hold about you, please visit your account area.

We welcome all kinds of feedback and would love to hear from you. All feedback should be sent to team@formediagroup.co.uk.

You can access all our content on any device and browser. If you are experiencing any quality issues during the playback we suggest checking your internet connection or running an internet speed test.

If you are still experiencing any issues please contact us.

With a premium account you have unlimited access to all areas of the platform, our free plans include a selection of webinars you can watch.

Simply select the video you would like to watch, this will expand the information. You will see the course descriptions and learning objectives underneath the video playback.

These levels are provided as a guide by our contributors and are based upon the expected level of experience within the relevant areas. For videos marked “beginner”, this broadly means that the viewer wouldn’t be expected to have any previous knowledge of the topic area. However, videos marked “intermediate” should be watched when a viewer has previous awareness of the subject matter, but not necessarily extensive experience and / or practical experience. Videos marked “advanced” are aimed at viewers having a sound, working knowledge of the topic area.

Any videos you have already started will appear on your personalised homepage under your "Continue Watching" playlist. You can also save your favourites to watch at a time to suit you. If you are a premium user, once you complete a video this will generate a CPD certificate which you can find in your account area.

We welcome all feedback and suggestions. Please email team@formediagroup.co.uk with your content ideas.

Yes you can always pick up where you left off. If you click on the heart button on a video, this will save it to your favourites for you to access at any time. Click to view your favourites.

At For Media Group we’re always looking for new experts, voices and ideas to add to the highly regarded FMG community. We never stop looking and researching content providers who will inform, inspire, surprise and delight. For more information on our content process, please visit the contributors page or email content@formediagroup.co.uk

No problem! Please email content@formediagroup.co.uk and we will arrange this with the contributor for you.

The downloads area below the video playback is accessible for our premium users. Please ensure you have Adobe Acrobat Reader RC downloaded to your device. If you continue to have any issues, please contact us.

Our Premium Plans offer unlimited access to the learning materials. There is no need to purchase these separately, simply choose premium upon sign up, or upgrade by managing your plan in your account area. If you are on a "Pay As You Go" account, you are also able to access the documents for 30 days and download them.

For Media Group has a stringent selection and monitoring process in place to ensure all content is delivered by experts to deliver a high-quality learning experience. All content recorded by For Media Group has been quality assured.

If a colleague or team member has purchased a webinar or event ticket on your behalf, you will receive an automated email informing you, and asking you to complete your account details if necessary. You have 30 days from the date of purchase to view the webinar assigned to you.

We would love to hear from you. For more information on our partnerships, please visit the partner page or email sales@formediagroup.co.uk and our team will book in a call with you.

Visit the partner page to find out more details about the company. Alternatively, send us an email at sales@formediagroup.co.uk.

Visit our Contact Us page for all the ways to get in touch.