‘It would be a great job without them..’. That sense of resigned frustration with our clients is one felt by many, and increasingly, as the compliance burdens on us all continue to develop and proliferate. We have laboured under the cosh of ‘Client Care’ requirements since the early 1990s but what does it mean, exactly?
Is it a guide for how we should interact with clients, or a checklist for those who don’t care at all?
This seminar will examine what we have to deliver to clients before we can onboard them satisfactorily and, more particularly in the modern age of AI, HOW we go about delivering it.
All staff with client contact.
This webinar is suitable for all levels
Delegates will learn:
- What we must deliver to clients in writing
- What we may as well put in the letter anyway
- How we get the clients to sign up to our terms
- How we get them to read the stuff we send
- Are there better ways of communicating the key messages?
This live webinar contains a 45-minute presentation from Trevor Hellawell, a 15-minute Q&A session where you can ask any questions you'd like directly to Trevor. You can download your own copy of the presentation and resources to refer to during and after the live webinar.
You will be able to actively listen to the course and ask questions to the speaker.
The live webinar begins at 10am.
The £69 +VAT price includes:
- 45-minutes of topical content
- 15-minute interactive Q&A
- Comprehensive lecture notes
- Digital CPD certificate
Of course. To book multiple delegates, increase the amount of tickets you wish to buy and add them to your basket. Once your payment has been processed, you will then be asked to assign the tickets to the delegates attending. Each delegate will then receive an email with instructions on how to finalise their booking
For group booking discounts please get in touch with us on team@formediagroup.co.uk.
You can now pay by invoice directly through our website.
- Add your event tickets to your basket.
- Click “Checkout.”
- Select Pay by Invoice.
- Enter your details and receive your invoice instantly by email (you can also view it on screen).
Once your invoice is paid, simply log into your account to assign tickets to your team. Your invoice will remain valid for 7 days. After that, any unpaid tickets will be automatically released.
This live webinar provides you with 1 hour of learning.
Attendees will receive a CPD certificate upon completion of this course.
Agenda
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About the speaker
Trevor Hellawell
Trevor Hellawell is a solicitor and legal training and management consultant working with major law firms, local law societies, many legal training providers and other clients. Until going freelance in 1999 he was a full time lecturer with the University of Law, ending his career as a Principal Lecturer at the York Branch. Until recently returning to the freelance arena, he was Head of Law Programmes at BPP.
Throughout his career, he has lectured extensively on the Accounts Rules, Professional Conduct, Management skills such as Client Care, Time Management and Appraisals, Financial Services matters, including Money Laundering, as well as mainstream academic law subjects. He was also, until recently, a Business Partner for the Brighter Law Group. He was formerly a member of the Law Society’s Planning and Environmental Law Committee and is the author of the Environmental Law Handbook, now in its seventh edition.
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