Be client-focused - How modern law firms can manage client communications and expectations

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  • 48m
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  • Released 14th Jun 2023
  • Amy Bruce, Aftab Bose, Sarah Charlton and Gabriel Santos
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To remain competitive, modern law firms need to implement successful business habits and streamline their legal operations. We believe there are four fundamental mindsets and associated habits that firms should adopt to stay competitive, which we’re exploring in our Build Better Habits webinar series.

Join us and our expert guests for episode two of the series: Be client-focused: How modern law firms can manage client communications and expectations

Our expert panel share their practical tips and advice on how law firms can exceed growing client expectations by implementing a client-focused mindset and utilising technology to enhance collaboration. I’m joined by Sarah Charlton, CEO of Eaton Evans Morris, Gabriel Santos, national sales manager at InfoTrack, and Aftab Bose, editor of LPM.

In this episode we discuss:

  • What a client-focused mindset is
  • How technology can help firms to manage client expectations and enhance service
  • Habits all firms should adopt for a successful client-focused strategy
  • Who is responsible for implementing a client-focused culture and the associated habits?



Amy Bruce

Marketing Manager

Osprey Approach

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Aftab Bose


LPM Magazine

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Sarah Charlton


Eaton-Evans & Morris

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Gabriel Santos

Sales Manager


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